Endorsed By: The Ministry of Public Health -Thailand

The Ministry of Public Health is a Thai governmental body responsible for the oversight of public health in Thailand. Ministry of Public Health is the main national health agency that plays important role in health programmes development and the improvement of health status of Thai people. The Royal Thai Ministry of Public Health (MOPH) employs over 308,000 people nationwide and 9,762 public health centres in the sub-districts throughout all Thailand’s provinces. In a country of more than 67 million people, the MOPH is one of the largest government ministries, with 878 offices and operations in all 76 provinces  in Thailand (outside of Bangkok), and overseeing over 20 different government healthcare agencies.  In addition, the MOPH is also responsible for over 800 hospitals in several regions.

While administrating all public medical services provided to the Thai population, the MOPH also oversees a variety of offices, agencies, and bureaus. In addition, the Ministry is involved in policy planning and enforcement, education, training, insurance, and other international health agencies outside of Thailand.

Endorsed By: The Healthcare Accreditation Institute -Thailand

The Healthcare Accreditation Institute (Public Organization): HAI was initiated under Health Systems Research Institute (HSRI) as a research program “Mechanisms on Promoting Hospital Quality Improvement” in year 1997 and was set up to be an associated institute of HSRI since year 1999 with the name of “The Institute of Hospital Quality Improvement & Accreditation”.

The Institute of Hospital Quality Improvement & Accreditation played a crucial role in promoting standard and quality of healthcare in Thailand for many years. Being recognized by its roles, the institute became a public organization on 22 June 2009. Objectives of HAI which are promulgated in the Royal Decree on the Establishment of The Healthcare Accreditation Institute (Public Organization) B.E. 2552 (2009) are as followed:

(1) To assess work systems and accredit healthcare organizations. These activities include setting up standards of healthcare organizations that will be used as a framework for assessing quality improvement and accrediting healthcare organizations.

(2) To collect, study and analyze data and make recommendations which aimed to promote, support and improve quality of healthcare organizations.

(3) To promote and support the establishment of mechanisms which systematically improves quality and safety of healthcare services.

(4) To generate and disseminate knowledge and provide access to knowledge on quality assessment, quality improvement and accreditation of healthcare organizations.

(5) To collaborate with state agencies, national and international organizations, and private sector that are interested in quality assessment, quality improvement and accreditation of healthcare organizations.

(6) To formulate curricula and train healthcare personnel in order to escalate understanding on tools for quality assessment, quality improvement and accreditation of healthcare organizations.

HAI operates under the principle of “Being an independent organization with reliability and agility, having evidence-based operations which are sensitive to national health context and culture.”

Gold Sponsor: Cisco

Knowledge Partner: Global Healthcare Accreditation 

The Global Healthcare Accreditation® (GHA) Program is an independent accrediting body that seeks to improve the patient experience and excellence of care received by patients who travel for their medical care and treatment, whether within their own country or internationally.

GHA Mission Statement:

GHA’s goal is to share professional norms and set the standard for organizations serving medical travel patients.  With a focus on the entire medical travel care continuum, patient experience and sustainable business practices – we seek to provide both short term and long term value to our clients, whom we view as strategic partners.

Strategic Sponsor: INSYNC in association with Press Ganey

Insync/Press Ganey works exclusively with health care organisations world-wide to provide a comprehensive portfolio of feedback solutions capturing the voice of the patient, healthcare staff and doctors to identify targeted improvement opportunities through advanced analytics and strategic advisory services. Press Ganey services for the Australia, New Zealand and Asian region are administered by Insync Health Pty Ltd, headquartered in Australia.

Press Ganey has operations and services provided in 18 countries, partnering with over 11,000 healthcare organisations, (surveying for 33,500 facilities). We distributed their 1 billionth survey in November 2015, adding an additional 140 million surveys distributed in 2018.

Our client base attests to the link between Press Ganey services and outcomes:

▪  Of the 489 Magnet Status Hospitals – 466 are Press Ganey clients.

▪  Of the 19 Malcolm Baldrige Quality Award winners (in health) – 15 are Press Ganey clients.

▪  Of the 18 US Honour Roll Hospital 2019 Recipients – 14 are Press Ganey clients, (including 9 of the top 10 – such as the Johns Hopkins, The Cleveland Clinic, The Mayo Clinic, and Brigham and Women’s Hospitals).

Clients use their Press Ganey data to achieve better outcomes, such as increasing their efficiency, improving clinical results, lowering operating costs, and improving employee culture and retention. We partner with our clients to cultivate high-performance environments that are experientially, clinically, operationally and financially strong

Associate Sponsor: Siemens Healthcare Limited

Knowledge Partner: Frost & Sullivan

For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success